Privacy Policy

Last updated: September 19, 2026

This Privacy Policy explains how altflex.com (“Altflex,” “we,” “us,” or “our”) handles information when you visit altflex.com, use Altflex MAX, create or manage a website, purchase a service, contact us, or otherwise interact with our services.

We aim to collect only the information reasonably necessary to provide, secure, support, and improve our services.

1. Information You Provide

We may collect information that you choose to provide when you:

• Create or use an Altflex account;
• Use Altflex MAX;
• Generate, edit, publish, or manage a website;
• Purchase a subscription or Custom Project;
• Contact us or submit an inquiry;
• Request support;
• Subscribe to communications; or
• Otherwise interact with our services.

Depending on how you use Altflex, this information may include your name, email address, business name, business information, website requirements, branding preferences, domain information, account information, and other information you choose to provide.

2. Information Used by Altflex MAX

When you use Altflex MAX, we may process information you provide so that MAX can generate, edit, publish, host, or manage your website.

This may include:

• Business names and descriptions;
• Website content and instructions;
• Prompts and responses submitted to MAX;
• Brand colors and design preferences;
• Logos, images, and other uploaded files;
• Contact details you choose to display on your website;
• Social media links;
• Business hours;
• Domain information;
• Website configuration information; and
• Other information you choose to provide.

Please avoid submitting sensitive personal information through Altflex MAX unless it is genuinely necessary for your use of the service.

3. Account and Service Information

If you use an Altflex account or customer dashboard, we may process information relating to your account, subscription, websites, service usage, MAX token usage, support requests, and account activity.

We use this information to provide the service, maintain your account, apply plan limits, troubleshoot issues, and protect the security of the platform.

4. Payment Information

Payments may be processed through third-party payment providers.

We may receive information such as transaction status, subscription status, billing history, payment method type, billing identifiers, and other information needed to manage your purchase.

Full payment card details may be collected and processed directly by the applicable payment provider rather than by altflex.com.

5. Technical Information

Our website, hosting infrastructure, security systems, and service providers may process limited technical information necessary to deliver and protect the service.

This may include:

• Browser and device type;
• Operating system;
• Pages or features accessed;
• Referring pages;
• Basic diagnostic and error information;
• Date and time of requests; and
• IP addresses where technically necessary for network delivery, security, fraud prevention, or troubleshooting.

We do not intentionally use IP addresses to identify individual users or to build personal profiles about them.

IP addresses and similar network information may nevertheless be processed by hosting, security, infrastructure, or other technical service providers as part of normal Internet operations and security logging.

6. Cookies and Similar Technologies

We may use cookies, local storage, pixel tags, and similar technologies where reasonably necessary to operate the website, maintain sessions, remember preferences, understand service usage, measure performance, and support analytics or advertising activities.

You can usually control or delete cookies through your browser settings. Restricting certain cookies may affect the functionality of some parts of the service.

Where required by applicable law, appropriate cookie controls or consent options may be provided.

7. How We Use Information

We may use information to:

• Provide and operate Altflex and Altflex MAX;
• Generate, edit, publish, and host websites;
• Create private website previews;
• Provide access to dashboards and editing tools;
• Manage subscriptions and MAX token allowances;
• Process transactions;
• Provide Custom Projects and related professional services;
• Respond to inquiries and support requests;
• Maintain and improve service performance;
• Detect abuse, fraud, security incidents, and technical problems;
• Communicate important account or service information;
• Send marketing communications where permitted;
• Measure the effectiveness of our website and marketing activities;
• Comply with applicable legal obligations; and
• Protect Altflex, our customers, visitors, and the integrity of our services.

8. AI-Powered Features

Altflex MAX and certain other Altflex features use artificial intelligence and automated systems to assist with website generation, design, editing, content creation, and related functions.

Information you provide when using these features may be processed by Altflex and by technology providers that support the relevant functionality.

We may also process service usage information where reasonably necessary to operate, secure, troubleshoot, and improve these features.

9. Customer Websites and Visitor Information

Altflex may host websites created for or operated by customers.

If a visitor submits information through an Altflex-hosted customer website, such as through a contact form, we may process that information in order to provide form delivery, notifications, dashboard functionality, hosting, security, or related services.

In these circumstances, the customer operating the website generally determines why the visitor information is collected and how it is used.

Customers are responsible for providing any privacy notices, disclosures, or consent mechanisms required for their own websites and business activities.

If your request concerns information you submitted directly to an Altflex customer’s website, you may need to contact that website owner.

10. Service Providers

We may use third-party service providers where necessary to operate Altflex.

These may include providers of:

• Cloud hosting and infrastructure;
• Payment processing;
• Email and communications;
• Analytics;
• Security and fraud prevention;
• AI and software infrastructure;
• Domain and website services;
• Customer support tools; and
• Professional services.

We provide such providers only with information reasonably necessary for the services they perform for us, subject to the applicable contractual and legal requirements.

11. Other Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law or valid legal process;
• Respond to lawful requests from public authorities;
• Investigate fraud, security incidents, abuse, or violations of our Terms;
• Protect the rights, property, safety, or security of Altflex, our users, or others; or
• Complete or evaluate a reorganization, financing, transfer, acquisition, sale of assets, or similar transaction involving the operation of Altflex.

We may also disclose information when you request or authorize us to do so.

12. Sale of Personal Information

We do not sell personal information for monetary consideration.

Certain analytics or advertising technologies may be treated differently under specific privacy laws. Where applicable, we will provide any controls or disclosures required by those laws.

13. Third-Party Services

Altflex may connect with or link to third-party platforms, payment providers, domain services, plugins, analytics tools, social networks, APIs, and other external services.

Those services operate under their own privacy policies and terms. We do not control the privacy practices of independent third parties.

14. Marketing Communications

If you choose to receive marketing communications from Altflex, we may send information about products, services, updates, content, or offers.

You can unsubscribe from marketing emails using the unsubscribe option included in those messages.

We may still send non-marketing communications that are reasonably necessary for your account, subscription, billing, security, or use of the service.

15. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required for legitimate operational, security, contractual, accounting, tax, dispute-resolution, or legal purposes.

Retention periods may vary depending on the type of information and the service involved.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise removed in accordance with our operational requirements and applicable law.

16. Data Security

We use reasonable technical, administrative, and organizational measures intended to protect information against unauthorized access, alteration, loss, misuse, or disclosure.

No online system, network, database, or method of transmission can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and should notify us if you believe your account has been compromised.

17. International Processing

Altflex operates online and may use service providers and infrastructure located in different countries.

Your information may therefore be transferred to, stored in, or processed outside the country in which you live.

Where applicable law requires specific safeguards for international transfers of personal information, we will take reasonable steps to use appropriate safeguards.

18. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing relies on consent;
• Request a portable copy of certain information; and
• Opt out of certain marketing activities where applicable.

These rights may be subject to exceptions and limitations under applicable law.

We may need to verify your identity before completing certain requests.

To submit a privacy request, contact privacy@altflex.com.

19. Data Processing on Behalf of Customers

Where Altflex processes personal information on behalf of a customer as part of providing the service, the customer is responsible for determining the purposes of that processing and for complying with its obligations under applicable data protection law.

Where applicable law requires additional data processing terms between Altflex and a customer, those terms may be entered into separately.

20. Children

Altflex is intended for businesses, professionals, entrepreneurs, and other users capable of entering into legally binding arrangements.

We do not knowingly collect personal information from children under 13 through our services.

If we become aware that personal information has been collected from a child in circumstances prohibited by applicable law, we may take reasonable steps to delete it.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

The current version will be published on altflex.com with an updated revision date.

Where required, material changes may also be communicated through the service, by email, or through another appropriate method.

22. Contact

Questions, concerns, or privacy requests relating to this Privacy Policy may be sent to:

privacy@altflex.com